Two recurring questions I see asked in Groomingland are "What should I be asking prospective employees?" and "How do I choose between two job offers?
There are six areas that are common concerns at a typical grooming establishment. Whether you are an employer, employee, or client, in some form or another, all three parties want to know:
Are we safe here? (Safety)
Are we properly cared for? (Welfare)
Why should we be here instead of over there? (Client Retention/Growth)
How long will it take to do the job? (Speed)
What is the expected outcome? (Quality)
How will that outcome be achieved? (Attitude)
This is a FRAMEWORK FOR INQUIRY that can be used to help you discover what grooming means to you and what you want it to mean to your employees and clients. It can help you choose the best employee and the right job.
You probably already have at least a general idea of which of these categories is most important to you. So go ahead and rank them.
_____ Safety of pets and people in the workplace
_____ Welfare of individual pets in your care
_____ Client retention and growth
_____ Speed
_____ Quality
_____ Attitude
Was that easy or did you find yourself making a list in your head about what safety at work looks like? I started making lists. After I wrote a few of them and page of questions, I realized there's no way I can think of all the questions out there waiting to be asked. Not only that, but what's important to me about safety or welfare or attitude might not be what's important to you. Find your questions and you are on your way to finding the right job or employee for you.
If you're stuck, here are a few sample questions for each category.
SAFETY
What things do you do to ensure the safety of pets and people?
How often are pets left unattended?
Do you require vaccines for service?
What are the policies for aggressive pets?
WELFARE
How do you monitor the welfare of individual pets?
What records do you keep on the clients and pets?
What are the policies for matted or sick/injured/old pets?
Do you use products that are pet specific?
CLIENT RETENTION AND GROWTH
What are things you do to retain and build clientele?
Do you offer specials or participate in community events?
Is interaction with clients expected?
Do you require clients to maintain a regular grooming schedule?
SPEED
What are your goals and expectations of how many pets are groomed per day?
What happens if a groom requires more time than expected?
Is there higher pay for higher production?
How are pets scheduled?
QUALITY
What things do you do to ensure a quality service?
Do your grooms leave looking and feeling good?
Are the facilities and equipment clean and maintained?
Can you translate customer instructions?
ATTITUDE
Do you have a grooming philosophy?
What's your favorite thing about grooming?
How do you handle a less than cooperative pet?
How often do you try new products or techniques?
What makes you proud to tell people that you own this business?
What are the things you do to maintain a positive attitude?
Do you participate in industry information sharing?
How often are you late to work?
Do you enjoy working with others?
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